Samsung series 5 ultrabook Plugable UD-3900 USB 3.0 SuperSpeed


#1

Monitor is not working in my Samsung Series 5 NP530U3B. I have checked all drivers but still not working. Any further devices conected to the station work perfectly. I would appreciate any kind of help.

Thanks in advance


#2

Hi Julian,

Thanks for posting! I’m sorry the dock isn’t working properly. I’d be happy to help!

Just so I am clear on the details, do you have a single monitor connected to the dock or do you have two and only one is working? Did this behavior just start happening or has it never worked properly?

One of the most common causes of monitors not working with the dock is faulty cables or adapters. A quick test is to swap the cable with another to see if the results are different. Can you let me know the brand and model monitor you are connecting to the dock and the exact type of cable you are using?

Let me know the additional details and the results of swapping the cable if you have one when you have a moment and we can determine the next steps from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3