Sorry to hear of the issues. Can you please collect a set of system logs so we can get additional details about the system and advise on the next steps?
Our log-gathering tool can be downloaded here:
It will save a .ZIP file to your Desktop which you can then email to firstname.lastname@example.org for us to analyze. (When you email the file over, please put Ticket 170752 in the subject.)
We’re closing this thread due to inactivity, but if you wish to revisit please send system logs as instructed above and we’ll be glad to help investigate.