Really screwed up


#1

I am 78 years old and I am not a techy. I bought a plugable usb 2.0 micro-b Ethernet Adapter for my nexus 7 2013 model tablet,I put the tablet in airplane mode, plug in the usb 2.0 the two little lights come on but it does not connect. I do not have wifi in my house. Please help an old wrinkly.
Yours truly Tony Randle.


#2

Hi Tony,

Thank you for contacting us about your USB2-OTGE100. I’m sorry you are having problems with it. I would be happy to help.

The first thing to check is to make sure your tablet has been upgraded to the latest version of Android. This happens over the internet, so you need an internet connection to make it work. If you haven’t connected to the internet for a while that may be the problem since the older version does not work with the adapter.

Here is how to check:

  1. Click the applications button in the middle of the bottom row of the home screen.

  2. Find Settings and click on it.

  3. Near the bottom of the settings, you should see “About Tablet.”

  4. Click that and look for Android version. Please tell me what it is, then we can decide what to do next.

Thank you,

David
Plugable Support


#3