Product: wifint Problem: was working (but stopped. connects to my wifi network but no web pages load


#1

sony vaio running windows vista 32

also when working was clocking at 40mbps on speedtest, then went down to 20, then stopped working. just received in mail a couple of days ago, please advise thanks


#2

Hi Joel,

Thank you for posting about your WiFi adapter. I’m sorry it isn’t working for you.

If it is connecting to your network, but not loading pages, it most likely is a network issue. But it if turns out to be the adapter, we will get a replacement out to you right away.

What error message are you seeing when the pages won’t load?

Also, we have a troubleshooting tool that can help us figure out what is wrong.

With the adapter plugged in, please go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

It will create a file on your desktop with your computer name. Please send that directly to us at our support email address: support@plugable.com.

I’ll check it out as soon as we get it.

Thanks!

David
Plugable Support


#3

Hi Joel,

I’m just checking back to see if you were able to get that WiFi adapter working. If not, please let me know.

Thanks!

Daviid


#4