Product not working

Installed everything according to instructions. Windows says drivers were installed successfully. Yet I cannot move things from screen to screen. The mouse does something I can’t explain in a quick email. Is there something I am missing or something I have to configure in my system? Any help with this issue would be appreciated.Thank you.

Hi Jim,

No problem, we’re happy to help. It’s likely something that can be fixed by adjusting where Windows thinks the displays are. That’s configured through Windows’ “Display Resolution” control panel.

Here’s a video which may be helpful:…

Does that speak to your situation?

Thanks and best regards,

Thank you for your reply.
I have vista. Both monitors have a display. I can move the mouse from screen to screen but when I try to drag anything over the mouse cursor “erases” the pixels? on the second screen and will not open the file or picture.

Hi Jim - Got it. Vista isn’t officially on our supported list anymore, but it will work.

The most common problem that looks similar can be helped with Microsoft’s Fixit for Aero:…

If that doesn’t help, please run our plugdebug tool and email to and we’d be happy to help. Here’s how:

Thanks for your patience while we work to help!

Thank you Bernie. I’ll give it a try.

Thank you sir! Problem solved!
I Knew it had to be something simple but couldn’t figure out what.great product and even better service!
Best regards,
Jim Culp