Thanks for posting! Sorry you’re experiencing problems with exposure and audio. Let’s see what we can do.
In terms of packaging, you definitely got a new unit, as we don’t resell returns (although we do test and use returns for exchanges). I can understand the concern, though - on the Agent V5 camera, the packaging is different (as with the camera itself, it is designed by Liquid Digital http://agent.liquiddigital.com.au/ ). There is no shrinkwrap. The box it comes in has a magnetic flap (easy to open to drop in additional documentation), and the camera barrel comes in a reusable cloth bag.
It’s difficult to tell, but it sounds like the low-light exposure you’re seeing isn’t out of the norm for this product. There’s the usual tradeoff between exposure time and color correctness. Unfortunately on the Mac drivers, this isn’t adjustable today. However, on the Windows drivers you should be able to adjust the exposure to get more color correctness at the expense longer exposure time (note: when you manually adjust the exposure settings in the Windows driver, often the settings wont save first time around, but they always save 2nd time around). Let us know if you need any help on that.
On the audio, can you describe a bit more of what’s going wrong? If there’s no audio at all, the most likely culprit is the webcam’s audio is not the default audio input device. If that’s it, it can be quickly changed from the Mac or Windows control panels. Let us know which OS you have, and we can help with that.
If it’s some other more subtle audio problem, please just let us know what it is.
Hope this information helps - let us know where things might be stuck and we can help with next steps.
Thanks for your patience!