Plugable USB2.0 UGA-165 loses half screen occasionally


#1

When this happens, unplugging the UGA for a few minutes, and then plugging it back again gets the full screen. Is the UGA over-heating, or does it need re-setting, or??? DI I just have a defective unit?


#2

Hi Rakesh,

Thanks for posting here! I’m sorry to know about the issue that you are seeing. Could you connect the Plugable UGA-165 to the system and run the DisplayLink Support tool (instructions here: http://plugable.com/support/displayli… ) and email the resulting .zip to support@plugable.com along with your Amazon order ID and a link to this thread?

This would give us a better insight as to what is going on. Once we analyze it we can figure out how to resolve the issue.

Regards,
Roze


#3

I have the same problem and have responded via the amazon feedback link along with the information requested above. :slight_smile:


#4

Paul,

I just replied to your email. Amazon’s messaging system does not allow attachments through. So if you could resend the .zip to support@plugable.com , we will analyze the .zip to provide the best steps to resolve the issue.

Regards,
Roze


#5

For the benefit of anyone who is interested:

The issue that Paul saw was caused by older drivers installed on the system for the USB Host controller. Updating to the latest drivers fixed the issue.

If you see a similar issue on your system, please run the DisplayLink Support tool (instructions here: http://plugable.com/support/displayli… ) with our product connected to the system and email the resulting .zip to support@plugable.com along with your Amazon order ID and a link to this thread?

Analyzing the .zip will help us in determining if the cause of the issue you are seeing is the same and what would be the steps to take to resolve the issue quickly.

Regards,
Roze


#6