Returned from dinner and found neither HDMI port was working, monitors say no HDMI signal. Been using this setup for almost 2 years. Changed cables, no signal to monitors. Plugged directly into the one HDMI port on computer with same cable(s) monitors worked. Powered done docking station and restarted, still same problem. Keyboard and mouse work OK. I am using an ASUS computer.
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Updating this topic after resolving the issue privately with this customer.
We found that the customer’s docking station had failed and sent a replacement docking station. After some issues getting the screens to work with the replacement docking station they were able to get the monitors working like they were before.