Plugable USB C to M.2 NVMe Tool-free Enclosure

I just received the subject enclosure, populated it with a Sabrent Rocket Q NVME PCIe m.2 2280 SSD and plugged it into the USB C port on my ASUS ROG Strix X-399 MB with the provided cable. The unit is so constantly connecting/disconnecting that it is unusable. Is there a solution to this behavior, or am I going to have to return the unit?


Thanks for reaching out to us, I am sorry this is not working as expected and I am happy to help!

The issue you describe is caused by the combination of the enclosure and the Sabrent Rocket Q’s Phison NVMe controller. We have released a firmware update to our enclosures that should resolve this issue.

The firmware update is available from our website here ( ) and includes installation instructions in the README.PDF inside the compressed zip file. I recommend removing the Sabrent Rocket from the enclosure before updating the firmware.

Please let me know if you run into any problems updating the firmware and I will be happy to help!

Thank you,

Plugable Technologies


We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact and we’ll be happy to help.


Plugable Technologies