Plugable USB-C/ASUS ZenBook and HDMI 4k audio


#1

ASUS ZenBook Pro UX501VW-US71

Plugable USB-C Triple Display Docking Station

Connected via USB-c cable

Plugging Logitech USB keyboard/trackball device into docking station (or downstream) results in jerky mouse and keyboard.

Sound does not play through HDMI 4k TV.


#2

Hi Dale,

Thank you so much for reaching out to us, I am sorry to hear that you are running into this issue, but I would be more than happy to assist!

Based on the keyboard and trackball issue, we could be running into an issue associated with drivers. When you have a moment, could you please keep everything connected and send us the output of our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug as this will allow us to examine some log files from your system, attach them to an email and then send it to support@plugable.com with “Ticket no. 206007” inside of the subject line.

In regards to the sound via the HDMI 4K TV, when you head into Playback devices, do you have the default device set as “Plugable Audio” when attempting to output sound?

Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support


#3

Hi Everyone,

We attempted to reach out to Dale via this individual GetSat post in order to work through gaining some more information regarding his configuration, so that we could narrow down any issues he could be experiencing. We have not received a response back, and will be closing this thread.

If anyone else, or Dale, has any additional questions or concerns, please feel free to reach out to us directly at support@plugable.com

Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support


#4