Plugable UGA-165 not working with Windows Aero


#1

On a Windows 7 Enterprise 64 bit machine Windows Aero was working fine until the security update KB2670838 from Microsoft was installed. When i unplug the UGA-165 Windows Aero begins to work without any issues. When i plug it back in Aero stops working again. Is there any known work around as this is a corporate laptop and although uninstalling KB2670838 fixes the issues our IT team will just auto install the update if it is recognized that it was removed from the system.


#2

Hi Aaron,

Thanks for posting here! Windows update KB2670838 disables Aero and puts the system in Basic mode.

I’d recommend installing the latest Displaylink 7.2M0 drivers, which were released a few days back, as it has better support for Basic mode. You can download and install the drivers from http://www.displaylink.com/support/sl…

Installing this version should resolve your issue. If you see any issues at all after installing the latest Displaylink 7.2M0 drivers, just shoot us an email at support@plugable.com. We are here to help!

Regards,
Roze


#3