Plugable ud-3900 Freezes on both my Screens!

Hi I have a a new ASUS VG278HE 27-Inch Screen LED-lit Monitor 144hz 2ms running off HDMI and an Acer LCD AL19W A running off DVI and it keeps freezing only way to unfreeze is to unplug the usb to the plugable and plug back in. Happens 4 to 5 times a day. My laptop is a Intel® Pentium ® cpu N3530 @ 2.16Ghz 2.16 GHZ 64-bit Operating System, x64-based processor. I have uninstalled and reinstalled the drivers.

Hi Kristy,

Thanks for posting. I’ll be glad to assist.

We’ll want to have a look at some log files to get a better idea what’s causing the behavior you’re describing. We’ve got a troubleshooting tool called PlugDebug that will be helpful for gathering these logs.

At your convenience, if you could please head over to:

There you will find a download link as well as instructions. Please run the software going through the unplugging/replugging sequence you mention after the screen has frozen.

Please email the .zip file to with “Ticket 83619” in the subject line. Once we have the .zip file it generates, we’ll see what the best approach will be.