Provides pass through power and that’s it.
Tested DisplayPort, DisplayPort with HDMI adapter, zero video. Startec hub is plug and play.
When I connect the dock I get a “CANNOT USE THUNDERBOLT ACCESSORY” error message; screenshot attached.
about to return this $250 item.
Hello sabahjones,
Thank you for reaching out to Plugable Support!
I am sorry to hear that you are having issues with your docking station, but I would be happy to help diagnose this issue.
Can you confirm that you are trying to connect to your MacBook using the included Thunderbolt 3 cable that came with your dock? We’ve seen issues arise when a third party cable is used, and we even have an article on our website addressing this issue.
https://kb.plugable.com/thunderbolt-3-docks/thunderbolt-3-error-message:-how-to-fix-this
Thank you,
Evan
Plugable Technologies
www.plugable.com/support
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