Plugable Thunderbolt 3 Docking Station 85W - Zero video output - m1 macbook air big sur 11.3.1

Provides pass through power and that’s it.

Tested DisplayPort, DisplayPort with HDMI adapter, zero video. Startec hub is plug and play.

When I connect the dock I get a “CANNOT USE THUNDERBOLT ACCESSORY” error message; screenshot attached.

about to return this $250 item.

Hello sabahjones,

Thank you for reaching out to Plugable Support!

I am sorry to hear that you are having issues with your docking station, but I would be happy to help diagnose this issue.

Can you confirm that you are trying to connect to your MacBook using the included Thunderbolt 3 cable that came with your dock? We’ve seen issues arise when a third party cable is used, and we even have an article on our website addressing this issue.
https://kb.plugable.com/thunderbolt-3-docks/thunderbolt-3-error-message:-how-to-fix-this

Thank you,

Evan
Plugable Technologies
www.plugable.com/support