plugable led keyboard randomly will not work.


#1

http://support.plugable.com/plugable#… plugable led keyboard randomly will not work. It shuts off after a second of being on. Then unplug and replug 10 or so times until it works. Uninstalled/reinstalled drivers, this has been happening since i purchased the product, just not often at the begining


#2

Hello Will,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

The LEDs operate independent of any drivers on the system so I believe this could be a hardware fault with the board itself. If you contact us directly at support@plugable.com and provide your shipping address and your Amazon Order ID # or other proof of purchase, we can arrange a pretested replacement under warranty.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3