Plugable Ethernet not working


#1

Hi,

I am using Plugable USB 3.0 docking station but the Ethernet port is not working.
Can you advise what could be the problem. This is a new docking station.

Best regards,
Ken


#2

Hi Jian,

Thank you so much for reaching out to us, I am sorry that you are experiencing this issue but I would be happy to assist!

Based on the description of the issue, I want to make sure we have all of the correct drivers updated, and to ensure we are not dealing with any software related issues. When you have a moment, could you please keep everything and visit www.plugable.com/support/plugdebug, and download and install our PlugDebug application. Once the program completes, you will see a .zip file placed on your desktop. Please attach that .zip file to an email, and send it to our support@plugable.com address, with “Ticket No 185768” as the subject line.

Thank you so much for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support


#3

Hi Everyone,

We attempted to reach out to Jian via this post, but we have not received any response back. We would be happy to continue troubleshooting if Jian would like to directly email us at support@plugable.com.

If anyone else is experiencing the same issue, don’t hesitate to reach out to us via the aforementioned email address, and we would be happy to help resolve any issues!

Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support


#4