plugable ethernet drops out after working for a few minutes and windows will not install driver


#1

windows 8 system installs drivers for “pluggable Ethernet” then un installs and will not find drivers. this is has happened on 4 of 4 Acer laptops with in8 pro 64bit


#2

Hi Stewart,

Thanks for posting with your question, and sorry to hear about the issues encountered while setting up our device- we’ll be happy to help!

So we don’t have to play 20 questions to be able to recommend the right troubleshooting steps, could you please run our support tool, PlugDebug, and send an email with the .zip file it creates on your desktop attached in to support@plugable.com? Please be sure to have the device attached directly to a USB port on your computer while running the tool. If you could also please include a link to this thread (http://support.plugable.com/plugable/…) this would also be helpful.

Instructions to download and use PlugDebug are here:
http://plugable.com/support/plugdebug

Once we’ve had a chance to review the support logs from PlugDebug to see exactly the state of the device and several details about the system’s hardware and software state we’ll be able to recommend the right steps.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Jeff Everett
Plugable Technoloiges


#3