Plugable bluetooth folding keyboard won't connect to Windows 10 phone.

Plugable bluetooth folding keyboard won’t connect to Windows 10 phone. It will pair with the Win 10 phone (Nokia 521). It will briefly connect while on the phone pairing screen. I will not connect when on the bluetooth screen, nor automatically. I have a bluetooth headphones that pair and connect just fine with the Win 10 phone. I have no other bluetooth device connect while trying to connect with the plugable keyboard. Any ideas as to what may be wrong? (I have a ticket opened in support, but thought I’d ask here too as they suggested while they look into the problem).

Hi Tony,

Thank you for writing this. We have sent you a tested replacement keyboard to see if that resolves the issue.