Only one monitor working on my Plugable usb c docking station

I have a new MacBook Air and have bought a Plugable usb c docking station to add two external monitors but can only get one two work

Thank you for contacting Plugable! Sorry to hear of these issues, but we’ll be happy to help investigate and find a solution.

What is the model of your Plugable device (located on the product itself, the box, and the quick start guide)?

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