John reached out to us directly with their system logs and we confirmed the issue with Windows, DisplayLink, and OpenGL.
To provide some context, Microsoft and DisplayLink (the maker of the chip in our dock and author of the driver) have identified a bug within the Windows 10 Anniversary and Creators Update. Now that Microsoft has integrated support for the DisplayLink technology used in our DisplayLink-based docks, certain applications such as Sketchup (which make use of OpenGL) may not work as expected.
Pending Microsoft fixing the issue, there are two possible workarounds. The first is to have the main display assigned to a display directly connected to the internal graphics adapter – whether that is an internal laptop display or another external display connected to one of the systems built-in video outputs.
Another possible workaround would be to duplicate or mirror your internal laptop display to one of the monitors connected via the dock in Windows Display settings. In order to keep the laptop closed, the Power settings must be changed such that the laptop is set to “Do nothing” when the laptop lid is closed.
For further questions or clarification, please contact us directly at email@example.com and we’d be happy to help.