Not working on Windows 7

NO HDMI Signal message on my Dell Lattitude E5450 on Windows 7. Also External HD complains about not being a USB 3.0. Keep getting message to reboot to install drivers.
Worked fine on my Toshiba Satellite with Windows 10.

I posted the plugdebug diagnostics zip file. It assigned me ticket (#135688).
Thank you for your assistance.

Hi Jim,

Thanks for posting! As you have already reached out to us directly via with a PlugDebug file, we’ll continue to work with you directly via email.

Thank you,

Plugable Technologies