not working and no icon in system tray


#1

I have installed the drivers and software from the web and mini disc. The software and drivers are viewable on the hard drive and I have uninstalled and reinstalled several times. When I click on the DisplayLink UI application nothing happens. When I Click on the Display link manager application a black screen pops up quickly and closes immediately. The installation guide says once installed the manager should be in my system tray, but this has not happened. I have also verified the HDMI cable is fine as it works with a dvd player with no issue. Not sure what to try from here??


#2

Hi Rob-

Thanks for posting with your issue, I’ll be happy to help.

Rather than my having to ask a bunch of questions about your computer, could you please send a mail with the output from the DisplayLink support tool to support@plugable.com?

Instructions to download and use the tool are at the link below. With the details the support tool provides, I can provide better advice about what might be going wrong.

http://plugable.com/support/tools/dis…

Best wishes-

Jeff Everett
Plugable Technologies


#3