Thank you for posting about your docking station. I’m sorry to hear you are experiencing difficulties with the USB ports on the device.
Could you please run our diagnostic program? It will gather device information and installation logs that will help me understand what happened.
To do this, please plug the adapter into your computer, then go to this page, and follow the instructions there:
When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email address at email@example.com.
Please put “For Ticket #206749” in the subject line.