December 9, 2017, 4:24pm
Docking station not recognizing usb devices (flash drive, wireless mouse/keyboard usb).
If I plug these devices into the computer directly they all work fine. But if I plug them into the plugable docking station the computer doesn’t recognize. The USB for the wireless keyboard/mouse used to work but just stopped this week.
December 12, 2017, 12:27am
Thank you for posting about your docking station. I’m sorry to hear you are experiencing difficulties with the USB ports on the device.
Could you please run our diagnostic program? It will gather device information and installation logs that will help me understand what happened.
To do this, please plug the adapter into your computer, then go to this page, and follow the instructions there:
When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email address at
Please put “For Ticket
#206749” in the subject line.
December 20, 2017, 1:17am
We’re closing this thread due to lack of activity, though we’re happy to reopen this case at your convenience.
Please just email
firstname.lastname@example.org using Derek’s instructions above and we’ll go from there.