No Power to Usb Hub and Power Adapter led light is blinking

1

I have a USB3.0-HUB7-81X model USB Hub. Today, the ac power adapter started blinking very faintly and no power is being fed to the USB Hub. Is it time to throw away the Hub?

I tried running the plugdebug to no avail. I just need help answering the question

2

Hi Antonio,

Thank you for posting! I’m sorry you are experiencing difficulties with the power adapter for your hub.

It does sound like the power adapter could be bad and we may have some options for you.

Could you please send a message to support@plugable.com with “Ticket #212525” in the subject line and your Amazon Order ID so we can continue troubleshooting this situation with you?

Thanks,

Derek Nuzum
Plugable Technologies

3

HI what is the amaxzon order iD, the actual order number? I bought this more than three years ago from Amazon so I think the warranty period has expired

4

Hi Antonio,

I was able to find your order number for you. Could you please send a message to support@plugable.com witih “Ticket #212525” and we can discuss your options.

Thanks!

Derek Nuzum
Plugable Technologies

5

I sent my ticket number but for some reason the reply gave me a new ticket number…so I do not understand what needs to be done

6

Hi Antonio,

I’m going to close this thread as I sent you power adapter specifications as, unfortunately, we cannot ship to Hong Kong at this time. Thank you for your understanding.

Please let me know if you need any further assistance by either replying to our email thread or support@plugable.com

Thanks!

Derek
Plugable Support