"No Monitor"on display settings off of Plugable 3.0

USB Docking Stations UD-3900
#1

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1234094/StraightoutofLaptop_inline.jpg?1436375705)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1234094/StraightoutofLaptop.jpg?1436375705)
The above is what I would expect to see when I go to resolutions settings. This is what I see when plugged into the HDMI out of the laptop.

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1234096/OutofPlugable3.0_inline.jpg?1436375911)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1234096/OutofPlugable3.0.jpg?1436375911)

However, this is what I am seeing when I run the HDMI through the Pluggable 3.0. I had no problems until recently and I am not sure what changed.

#2

Hi Michael,

Thanks for posting. I’d be happy to help!

As things were working well and then seemed to stop for no reason, the first step is to ensure the DisplayLink driver is still correctly installed on your system. You don’t mention if you are using one of our USB docks or USB video adapters, so I will provide instructions for performing a clean re-install for a dock, just disregard the steps for unplugging the power cord if you are using a standalone adapter. Here are the steps:

  1. Disconnect the dock from the computer and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
  2. Uninstall the DisplayLink Core software from the Control Panel -> Programs and Features.
  3. Download and run the DisplayLink cleaner tool, found here –> http://displaylink.com/support/sla.ph…
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and run the 7.7 M4 DisplayLink software, found here –> http://displaylink.com/support/sla.ph…
  6. Reboot, even if not prompted to
  7. Once you’re back in Windows, reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your PC which will trigger the final portion of the installation

Hopefully that gets everything going again. Please let us know the results when you have a moment and we can go from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support

#3

Perfect. This is exactly what I needed to do. I did this previously but without rebooting twice. Nor did I disconnect the docking station.

#4

Hi Michael,

I’m glad that got everything going again. Please let us know if you need any help in the future!

Thanks,

Bob

#5