No life from Plugable Active DisplayPort to HDMI 2.0 Adapter

I got a Plugable Active DisplayPort to HDMI 2.0 Adapter and it does not light up the screen. I tried a cold boot with it connected but no luck. I don’t get any of the bootup screens, so think that eliminates any cabling issues. The old HD one I have (probably passive) still works fine when I replace this new one with it and change nothing else, no rebooting required.

Hello Alan, thank you for posting. I am sorry to hear that our adapter is not working out of the box an I’ll be happy to help.

Thank you for the description of the behavior you are seeing and letting us know the steps taken to troubleshoot. Based off of this we’d like to send you a new adapter to make sure that the hardware is working properly. We will reach out to your email address used to register on the forums to facilitate this process.

Thank you,

David W.
Plugable Technologies