No LED coming on on wall charger and battery pack

I have my new charger (5000 mAh wall charger dual port) plugged into the wall, and it has been for over an hour, yet no LED is on, and plugging my device into it while still on the wall and while off it does not charge it.

Hi Sheldon,

Thanks for contacting us! Sounds like your PB-WA5K may be defective. Truly sorry about that!

Please contact and we will get this taken care of for you.

Thank you,
Plugable Technologies