no internet connection through docking station


#1

If I plug my ethernet cable directly into my laptop it works fine, but when I plug the cable into the docking station I am unable to connect to the internet


#2

Hi Toni,

Thanks for posting your question here. First let’s make sure that the drivers are installed correctly. Check in device manager to see if there is a warning symbol over the entry for the Asix network device. If not, you can find the driver on the disk that came with the UD-160-A, or download it here:

http://www.asix.com.tw/download.php?s…

It’s also possible that your ISP is limiting the number of MAC addresses that are allowed to connect. The easiest way to remedy this is to power cycle your router with the network connected to the UD-160-A. When it comes back online it should see the UD-160-A network adapter and allow it online.

Let me know if this helps,

Thanks,
Jerome.

Plugable Technologies


#3