This is an odd one! Thanks for your patience working through this. We’ll get you up and running one way or another!
That said, I’m not sure an exchange will help, so I’d like to try a couple last ideas before we go that route. If you’re fed up with troubleshooting and want to try an exchange let us know, but knowing the thing worked normally on your sister’s PC makes me hesitant to go that route.
My next idea is simply to re-install very thoroughly and carefully, just in case the driver didn’t install correctly, let’s try completely uninstalling the ASIX 88178 driver from device manager.
Here is a detailed walk-through from Microsoft. In particular, you’ll want to follow this section on how to
_"Reinstall a Plug and Play device
Reinstall a device only if it is working improperly or it has stopped working altogether. Before you reinstall a device, try to restart your computer and check the device to determine whether it is functioning properly. If it is not, try reinstalling the device.
To reinstall a Plug and Play device
Open Device Manager.
Follow the instructions in the preceding procedure to uninstall the device.
If you are prompted to restart the computer, follow these steps:
Plug in the device and then restart the computer. The device will be detected and reinstalled after Windows restarts.
Follow any instructions on-screen to complete installation.
If you are not prompted to restart the computer, follow these steps:
In Device Manager, in the Action menu, click Scan for hardware changes.
Follow the instructions on the screen.
Scan for hardware changes will not reinstall a Plug and Play device if a driver is already installed on the computer. If the device has not been uninstalled, Scan for hardware changes will not detect the connection of the device as a change. You must uninstall a Plug and Play device for Windows to start an installation when you connect the device again._
If the above isn’t helpful, can you please email the following to firstname.lastname@example.org with a link to this thread, attention Jeff?
- Amazon order ID
- Serial number from your device.
- Shipping address.