When I plug in the UGA-165 adapter to my Dell laptop running Win 7 64-bit, the drivers/software install fine without errors. But the screen on my external monitor stays black, and more importantly, the display on my laptop screen goes black and can’t be rectified without a hard reboot by holding down the laptop power button.
I’ve tried all of these things to get back to a visible display on my laptop screen without doing a hard reboot, all have been unsuccessful:
- unplug the UGA-165 from my laptop’s USB port
- Fn + F8 (hotkey for display changes)
This has happened with 2 different HDMI cables connected to 2 different external monitors. It has also happened with 2 different USB cables that connect the actual adapter to my laptop.
Something to note: I previously had drivers installed for a different Cable Matters adapter that I was using (http://www.amazon.com/gp/product/B00B…), When I first tried to install the drivers for the Plugable UGA-165, I received an error that I had to first uninstall the drivers/software for my other adapter. Since that error, I’ve uninstalled all drivers for both adapters and re-installed the UGA-165 drivers multiple times. I get the same black screen issue each time.
Please help, otherwise I will need to return the item to Amazon soon. Thanks