New Communicator U3 SATA docking station isn't detected

Brand new comminucator U3 is not detected by Windows 7 Acer laptop. Using USB 2.0. Does not show up in disk management. USB device is not detected. Power is on. Disk is spinning.

Hi Dave,

Thanks for posting here! I am sorry to know about the trouble you are having with the Plugable SATA Hard Drive Docking Station USB3-SATA-U3. I apologize for the frustration caused!

Just shoot us an email at with your Amazon Order ID and the serial no (given at the bottom) of the device along with a link to this thread and we will take care of the issue.