my xbox one controller wont connect and my dongle seems to be working perfectly.


#1

my dongle is connected perfectly but my xbox one wireless controller wont connect for some reason.


#2

Hello Mark,

Thank you for your post.

I’m sorry to hear about the issues getting your Xbox One controller working well. I would like to help.

It is important to make sure that your Xbox One’s controller is a newer revision that has Bluetooth included. More information on this can be found in our blog post at — https://plugable.com/2016/11/14/pc-ga…

If you controller is Bluetooth-enabled, you’re using Windows 10 with at least the Anniversary Update applied, and you have the Plugable Bluetooth adapter, please feel free to contact us at support@plugable.com and reference case #218333. Include a PlugDebug log with your message so we can investigate further — https://plugable.com/support/plugdebug/

I hope this helps!

Andy
Plugable Support


#3