my dongle is connected perfectly but my xbox one wireless controller wont connect for some reason.
Thank you for your post.
I’m sorry to hear about the issues getting your Xbox One controller working well. I would like to help.
It is important to make sure that your Xbox One’s controller is a newer revision that has Bluetooth included. More information on this can be found in our blog post at — https://plugable.com/2016/11/14/pc-ga…
If you controller is Bluetooth-enabled, you’re using Windows 10 with at least the Anniversary Update applied, and you have the Plugable Bluetooth adapter, please feel free to contact us at email@example.com and reference case #218333. Include a PlugDebug log with your message so we can investigate further — https://plugable.com/support/plugdebug/
I hope this helps!