my transfer keeps stopping half way through


#1

i start the transfer and it goes about half way and then looses connection. I try to start from where it left off but have to start over from the beginning then it does the same thing all over again…


#2

Hi Jennifer,

Thanks for posting. We’ll be able to help.

With a problem mid-transfer, I would suspect USB bus power issues or some other low-level problem. A couple suggestions and questions:

* What make, model, and OS machine are you transferring from? and to?
* If one of them is a USB 3.0 port, please let us know (and try a USB 2.0 port only if possible). If you only have USB 3.0 ports, it may be a USB 3.0 host controller driver that needs updating
* Insufficient USB bus power is another potential cause. If you have an unpowered USB hub in the mix, try a direct connection without a hub (or switch to a powered hub).

Thanks for letting us know if these suggestions help, and if not, then the questions on make model and OS.

Thanks for your patience!
Bernie


#3