Overall, the USB-C Docking Station has been working great, but my mouse will lag out every 30 seconds to a minute. It’s just for a second, but it is very annoying. I’ll try to move it, and it seems to stay then jump to where I was trying to point. This also happens when scrolling using the mouse wheel. It is a USB mouse directly connected to the Hub. Has anyone experienced this? How can I fix it?
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
For mouse issues when combined with our USB-C & Thunderbolt 3 docking stations here are our two recommended troubleshooting procedures from our website:
- Problem: My wired (or wireless) mouse and/or keyboard are experiencing lag/latency (jumpy/jerky mouse pointer movement, missing key-presses, duplicate key-presses, etc) when connected to the dock.
Solution: Dell released a patch that changes a Windows Registry entry related to the Intel Management Engine that is not Dell exclusive which has resolved these issues for several of our customers using a range of different host systems from different manufacturers. We recommend to try installing this patch if you have some of the aforementioned issues: https://downloads.dell.com/FOLDER03471411M/13/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe
- Problem: Why does my wireless mouse or keyboard appear sluggish or not work properly when used with the dock?
Solution: Most USB receivers for wireless mice and keyboards operate in the 2.4Ghz band. When connecting the receiver to any USB 3.0 port there is potential for interference that can affect the devices performance. The most effective method is to add a short USB 2.0 extension cable between the dock and the receiver to mitigate the effect, and many wireless keyboards and mice come with such a cable for this reason.Intel has a technical whitepaper on the behavior for those interested here: http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html and we have written about the behavior in more detail here (please see the RF interference section): https://plugable.com/2017/03/17/troubleshooting-wi-fi-performance-and-wireless-keyboard-mouse-issues-on-usb-docking-stations/
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!