Monitor slow down

I have a UGA-2K-A model. Since updating Windows 7 the monitor does not behave correctly. It slows down and will not correctly display and update the screen (my other monitor works fine). It’s like it’s hung up.

Hi Shay,

Thanks for posting your question here! It sounds like you are seeing window freezes on the monitor connected through the Plugable UGA-2K-A.

First thing to try when windows freeze on Win 7 or Vista is to check whether Windows Aero is disabled (unfortunately it’s common). Can you run the Win 7 Aero troubleshooter and see if that identifies/fixes any problems and helps?…

Once you post back and let us know, we will figure out the next steps.


Yes that fixed it! Thanks. Good ole windows.


Great! Glad to know that enabling Aero by running the Win 7 Aero troubleshooter fixed the issue.

If Aero is disabled on Windows Vista/Windows 7, the OS automatically disables the Desktop Window Manager which many of the latest display drivers depend on to render graphics.

If you ever need any help or information regarding any of our products, feel free to post back here or shoot us an email at We are here to help!