Monitor detection issues

purchased pluggable usb docking station for dual monitor use. using two AOC monitors and HP Pavilion g7 with windows 7 64 bit OS. USB works but Monitors will not get signal. Updated drivers, drivers show that they are up to date and working properly. I need to get monitors to detect laptop.

Hi Paul,

Thanks for posting! We actually sent a direct reply back when you first posted, but made a mistake and neglected to reply publicly and we do regret the error.

If you still need help getting the monitors attached to the dock working, please send the output of our diagnostic utility PlugDebug --> to us directly at with “For Ticket 196195” in the subject line. This will allow us to match everything up and examine some log files from your system to help determine the next steps.

Thank you!

Plugable Technologies