Monitor and Internet Not Working


#1

I just recently bought the plugable usb 3.0 hub. The usb seem to be working well but the internet connection and the dvi monitor connection are not. What do I need to do to get them working?


#2

Hi Shane,

Thank you for contacting us, we’d be glad to help! It would be very helpful if you could capture and send us the DisplayLink log file, it gives us detailed information on how your system is setup and helps us narrow down the problem. Step by step instructions on how to collect this log file can be found here:
http://plugable.com/support/tools/dis…

Please send the zip file along with a link to this thread to support@plugable.com and we’ll take a look!

Thanks,
Ellen


#3

The email has been sent.

Thanks


#4