Monitor Adaptor stopped working

My monitor adaptor stopped working and I sent an email a week ago but have not received a response.

Hi Bill,

Thanks for contacting us! We got the email sent to today, and will be getting the replacement out to you as soon as possible (after we’ve got your data).

Sorry an earlier email got dropped. If you can double-check your sent mail to see if it went out to, that’d be great to let us know. We’re always worried about emails getting lost in transit (or ending up in spam folders), and want to know about it so we can look for anything to improve reliability.

Thanks for your patience!