Hello Jim, thanks for posting and I’ll be happy to help.
Strange that the image is not fitting the monitor screen properly even though it is set as the recommended resolution. Would you be able to let us know the model of monitor you are using?
Pending that information, I am curious if reinstalling the DisplayLink software could help correct this behavior. To do so, please follow these steps:
- Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
- Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
- Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin… and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)
- Once the Cleaner has been run, reboot (even if not prompted to)
- Now download and install the 8.2 M3 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin…
- Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation
Please let us know if these steps help or not and we can go from there.