Since the MacOS 10.13.1 upgrade, NG on the plugable - I’ve deleted all prior versions and rebooted - it doesn’t show once it’s loaded - any ideas?
Hi Margaret,
Thanks for contacting us, I am sorry this isn’t working as expected.
Our USB video adapters and docking stations use DisplayLink technology for extra displays. MacOS X High Sierra requires a new DisplayLink driver and has additional security requirements which make installation of this driver a bit more difficult.
Our first step is to reset the Plugable device and perform a ‘clean’ installation of the required DisplayLink drivers to help ensure both are in a good state. Please perform the following:
- Disconnect the Plugable device from your Mac and remove its power cable so it resets ( if applicable ). Please keep it disconnected until prompted.
- Follow the steps here -> https://plugable.com/drivers/displayl… to uninstall the current driver.
- Reboot the system, even if not prompted
- Download of fresh copy of and install the latest DisplayLink driver for Mac from here -> http://www.displaylink.com/downloads/… (we have a detailed walk through if you need it here -> https://plugable.com/drivers/displayl…)
- Due to security changes made by Apple in High Sierra, you may be prompted by a ‘System Extension Blocked’ warning during the installation. Should that occur, please follow the steps here -> http://support.displaylink.com/knowle…
- Once complete, please reconnect the power to the dock, and then reconnect it to your system.
Please let us know if this has helped to resolve the issue.
Pat
Plugable Technologies
www.plugable.com/support