Macbook Audio issues, Webex issues

You’ve closed all the threads on this topic but there doesn’t seem to be a solution…

Both my Macbook Pro M1 and Macbook Air M1 have the same problem…

About 65% of the time using your dock, music doesn’t work, youtube doesn’t work, webex doesn’t work, even sound preferences won’t open. Is there a fix or not? I was hoping pluggable was the solution for the M1 dual extended monitor issue, but at this point it’s not worth the headache! pls fix

Hello Kris,

Thank you for contacting Plugable support. We are sorry to hear of this issue and would be happy to help. If possible, we would like to take a closer look at your system to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at In the subject of your direct email, please reference case number 371309 which will allow us to match things up and then provide the next best steps.

Apologies for the extra steps in the process, and we thank you for giving us the chance to help!

Best regards,

Michael S.

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