Limited Resolution for UD-3900

I have a Windows Surface Pro 2 and a Plugable UD-3900 hooked up to two Dell P2210 monitors. The resolution that I have always used on these monitors was 1920x 1080. The native resolution for the monitors is actually 1920 x 1080 at 60 Hz. With this docking station, Windows is limiting the resolution to 1680 x 1050. Can you tell me why the limitation? This UD-3900 should be able to support much higher resolutions. how can I fix this problem?

Hi Jason,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable UD-3900. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup and why you are unable to get the full 1920 x 1080 resolution on your monitors.


Plugable Technologies

The reason why you are unable to get a 1920 x 1080 on the Dell P2210 displays is that the maximum resolution that those monitors support is 1680 x 1050.…