Everything on my Plugable UD-3900 is working except the audio. In device manager I have 2 Plugable Audio, but they both have the yellow warning that the drivers are not successfully installed and the device cannot start. I’ve tried installing the Display Link software\drivers several times to no avail.
Sorry to hear about the audio driver issues. You mention installing DisplayLink software several times - if you haven’t yet run their “cleaner” tool, that’s definately a good next step. To do so:
Thanks for contacting Plugable! We’ll be happy to help.
-Disconnect the dock from the computer, and unplug the power to the dock
-Uninstall DisplayLink Core software from Control Panel->Programs. Don’t worry if this fails or if this entry is missing, just move onto the next step
-During installation, reattach the docking station (power, then USB) when prompted to connect
If there are still issues with the audio drivers after the above steps, we’ll want to take a look at some system logs. Please email support@plugable.com (subject: Ticket 134436) and we can provide instructions for collecting log files.