laptop loses wireless connection when I dock


#1

My laptop was connected to my home wireless. When I docked the computer, it displayed on my external monitor, but it would no longer connect to my wireless.


#2

Hi Jennifer,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable dock In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.

http://plugable.com/support/plugdebug

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.

Regards,

Stephen
Plugable Technologies


#3