Laptop does not recognize Plugable


#1

My Asus laptop does not recognize Plugable. I have rebooted several times and tried plugable in every usb port, still nothing. blue light is on. Running Windows 7. USB ports seem to be working fine with other devices.


#2

Hi Jeanne,

Thanks for posting your question here, I’ll be happy to assist. Sorry to hear that your laptop isn’t recognizing your Plugable device. It sounds like you have the UD-160-A docking station. Is that correct?

If so, can you say a bit more detail about what happens when you plug it in? If you connect the docking station to your computer and then plug in a USB device, does a green led light up on the docking station?

Also, please run the DisplayLink Support Tool and forward the .zip file over to us at support@plugable.com, also including your Amazon Order ID. The log file will give us insight into what’s going wrong with the install and help us determine the quickest steps to get you up and running.

Here’s a link with instructions on how to run the support tool:
http://plugable.com/support/tools/dis…

Thanks,
Jerome.

Plugable Technologies


#3