Installation access denied


#1

While trying to install the driver for the first time, it reported a “file error”. Installing on another computer allowed me to complete the installation, just not on the computer I need it on. How do I solve this problem?

The following error occurred on the file ‘C:\windows\SysWOW64\SER9f2c.rra’.

Access is denied.
(0x5)


#2

(Installing driver for the USB Serial Converter on Windows 7)


#3

Hi Keely,

Thank you for contacting Plugable with your question. I’m here to help you with it.

An access is denied error means that your computer is trying to access or change a file, but does not have permission to do so.

Try this:
In the driver folder you downloaded, right-click on the PL2303_Prolific_DriverInstaller_v1.7.0 icon, then select Run as Administrator.

If that doesn’t work, it is possible that your user account has been blocked from making the necessary change. Is this computer at a company or institution and administered by the IT staff? They may have to do the installation or change the permissions. Otherwise, it is possible that an anti-virus or other program is blocking the changes.

Please try the above and let me know how it goes.

Regards,

David


#4