Initial connection problems


#1

Neither my network or monitor can be seen on my MS Surface Pro tablet. Mouse and keyboard do work


#2

Hi Art,

Thanks for posting your question here! Could you run the DisplayLink Support tool (instructions here: http://plugable.com/support/displayli… ) and email the resulting .zip to support@plugable.com along with your Amazon order ID and a link to this thread?

This would give us a better insight as to what is going on. Once we analyze it we can figure out how to resolve the issue.

Regards,
Roze


#3