IBM T520 Lenovo ThinkPad andPlugable UGA-2K-A plugable display adapter doesnt work


#1

Installed latest drivers from your website, never used cd. All drivers installed successfully on Windows XP Professional. led llight is green on device when I plug it into usb port. I then plug in the Dell 22 inch monitor using a DVI Cable. The computer goes out of sleep mode and the power light turns blue indicating that it is recognizing the connection. Also, I can move the mouse over to that screen and also see the screen in WDP, HOWEVER the screen never displays. It remains black the entire time. I tried all different resolution and bit rates as well as all usb ports and I also tried another 22 inchmonitor (NEC 225WXM). Both monitors recognize the connection ( by coming out of power save and ability to move mouse and progs over to it) but never actually display anything - alsways just black.

Thanks for any assistance,
Matt


#2

Hi Matt,

Thanks for posting here! I’m sorry to know that you are having trouble getting the display working on the external monitor connected through the Plugable UGA-2K-A.

Could you connect the Plugable UGA-2K-A to the system, run the DisplayLink support tool (instructions here: http://plugable.com/support/displayli…) and email the .zip to support@plugable.com along with your Amazon order ID and a link to this thread?

This would give us a better insight as to what is going on. Once we analyze it, we can figure out the next steps.

Thanks for your patience while we figure this out!

Regards,
Roze


#3