i tried hooking up to my tv, it says mode not supported. what do i do?

Discontinued Products UGA-2K-A
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i hooked up to my tv using an HDMI cable and the TV says “mode not supported” what do i do

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Hi Cain,

Thanks for posting! I am sorry to know that you are having trouble getting display on your TV when connecting through the Plugable UGA-2K-A via HDMI. Let’s figure out what is the root cause of the issue.

Some quick questions to understand the setup and the issue better-:

  1. What is the make and model (or specs) of your system and the current version of OS installed?

  2. What is the model of the Samsung TV?

  3. Does the TV have a VGA or DVI input? If yes, could you try connecting through it and see if the video plays or if you still get the same ‘mode not supported’ message?

Once you post back with this information, we will figure out the next steps.

Thanks for your patience while we figure this out!

Regards,
Roze
Plugable Technologies