I cannot get my 3.5" / 2.5" SATA HDD Docking Station to connect to my computer. I need to get the data off an old hard drive. What should I do?
Thanks for contacting Plugable! Sorry to hear that your USB hard drive dock is not working as it should.
For hard drives with existing data:
There are a few troubleshooting steps that you can perform to isolate the cause of the issue:
Test the same hard drive and dock in a different computer to eliminate any potential issues with your current computer
Test the same dock with a different hard drive in the same computer to eliminate any potential issues with your current hard drive
Test a different USB cable with the dock if you have one available to eliminate a potential bad USB cable
Please contact us at email@example.com with your results and I can provide next steps.