HDMI not working problem

I used UD-CAM with 100W charging for several months
but, last week some problems happen

  1. HDMI is not working
  2. sometimes power is repeatedly disconnected
    in this case turn the power off and on again, it will go back to normal.

F.Y.I, I replaced the USB-C Cable, but did not solve the problem



Hi Park,

Thanks for posting!

Based on the issues you describe, the next steps we’ll want to take are to request some logs from your system to best investigate further. Could you please keep the Plugable UD-CAM connected to your system (with everything still attached), then navigate to our PlugDebug tool and follow the instructions there?

This will create a ZIP file on your Desktop containing system logs and information. Please send this ZIP file to us directly at support@plugable.com with the subject line: “Ticket #285547

Additionally, could you please include the Amazon Order ID associated with the UD-CAM?

Thanks for giving us a chance to help!


This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.