Thanks for posting!
Based on the issues you describe, the next steps we’ll want to take are to request some logs from your system to best investigate further. Could you please keep the Plugable UD-CAM connected to your system (with everything still attached), then navigate to our PlugDebug tool and follow the instructions there?
This will create a ZIP file on your Desktop containing system logs and information. Please send this ZIP file to us directly at firstname.lastname@example.org with the subject line: “Ticket #285547”
Additionally, could you please include the Amazon Order ID associated with the UD-CAM?
Thanks for giving us a chance to help!